Feedback

Norwood believes both complaints and compliments provide a valuable opportunity to gain feedback about how people experience our service.

We aim to provide high quality support and believe our service is ultimately accountable to the service user.

Norwood supports your right to express your concerns and have issues dealt with fairly, promptly and without prejudice. You also have the right to have an advocate assist you with your dealings with our service.

To give feedback you can

1. Download and print the Comment Form and mail to

Manager - Service Excellence

Norwood Association

1 Andrea Street

St Albans Victoria 3021

2. Email us

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3. Complete the online form below and hit send

Please Help Us to Improve Our Services to You

At Norwood we attempt to deliver the highest level of service possible to all our clients. Please help us to improve this service by providing us with feedback on your experiences with Norwood.

Details:

Client
Carer
Family Member or Friend

Name:

Address:

Email:

Phone:

1. What does Norwood do right? Please let us know what positive experiences you had during your time with Norwood.

2. Based on your experiences, how do you think Norwood can improve its services to clients?

Your feedback will help us improve services to all our clients.

We will acknowledge receipt of your feedback within 7 days.

Your comments will be acknowledged within seven days of receipt. Norwood endeavours to resolve any concerns and reviews service delivery with a view to improving its service.