Feedback

Norwood believes both complaints and compliments provide a valuable opportunity to gain feedback about how people experience our service.

We aim to provide high quality support and believe our service is ultimately accountable to the service user.

Norwood supports your right to express your concerns and have issues dealt with fairly, promptly and without prejudice. You also have the right to have an advocate assist you with your dealings with our service.

To give feedback you can

1. Download and print the Comment Form and mail to

Manager, Quality & Training

Norwood Association 

1 Andrea Street

St Albans Victoria 3021

2. Email us

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3. Complete the online form below and hit send

Comment Form

 
 
 
 
 
 
Management will consider the issues raised in due course and action will be taken to address areas of concern where appropriate.
 
 
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Your comments will be acknowledged within seven days of receipt. Norwood endeavours to resolve any concerns and reviews service delivery with a view to improving its service.