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Privacy Statement Norwood Association is committed to protecting the privacy of your personal information. The purpose of this Privacy Statement is to tell you what kind of information we may gather about you when you visit our site; how we may use that information; whether we disclose it to anyone; and the choices you have regarding our use of, and your ability to correct, this information. Whenever we collect and otherwise deal with your personal information, we are governed by the National Privacy Principles ('NPPs') which are contained in the Privacy Act 1988. Therefore, whenever collecting and dealing with information such as your name, address, email address or phone number, we are bound by the NPPs. Whenever we collect personal information from you, whether online or in hard copy form, we will make every reasonable attempt to inform you of why we are collecting your information, to whom we will disclose that information and the purposes for which we intend to use that information. In general, the purposes for which we collect your personal information include:
At all times, we will take care to ensure that your personal information is protected and treated confidentially and in accordance with the Privacy Act. Online Donations Norwood Association records donation-specific information on its fundraising database. Information recorded includes the donor’s name, address, email, telephone number, amount donated, and whether the funds are to be directed to a specific project. The donor will be given the option to opt out of receiving any future correspondence from Norwood Association. Otherwise, the donor may receive future information from Norwood Association for fundraising purposes. At no time will we disclose, sell or otherwise pass on this privileged information to any third party. The personal details you provide will only be used for the purposes for which they were intended. If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act you should contact us to discuss how we may better deal with it. Similarly, if you wish to access personal information that we hold about you, you may make a request in writing. All correspondence should be directed to: Manager – Service Excellence Norwood Association 1 Andrea Street ST ALBANS, VIC, 3021 Online Payments The following section outlines our policy in relation to online transactions: Currency of Transaction Please note that all transactions on this site are in Australian dollars. Security We take the issue of credit card security very seriously. Our site uses security encrypted response forms when personal and financial details are required. This means that from the moment you type in your credit card details, they are encrypted. Receipts All donations of $2 or more are tax deductible. When you make an online donation, a receipt will be issued by email within a few minutes. This receipt is sufficient for taxation purposes, so we strongly recommend that you print off a copy for your records. Donations Collection Norwood Association is sincerely grateful to supporters from corporate and philanthropic organisations, as well as individuals who generously share their time, their expertise and their funds to ensure our community receives the best services. In order to achieve our mission of ‘assisting people on their journey to recovery', we value our relationships with our supporters, aiming to create sustainable and mutually beneficial partnerships which deliver win/win outcomes for all. For this reason, Norwood Association does not employ companies or individuals who are involved in street collections, letter-box drops nor do we pay individuals on commission or on the basis of passing on a percentage of funds raised. Refunds (donations) In the case of donations, no refunds will be issued. Queries Should you have any queries regarding online transactions with Norwood Association, or if you believe there has been an irregular payment, please contact us on 03 9365 9500, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . |